Monday, July 30, 2018

Meet Stacie

Today's blog post is a Q&A session with Stacie Palma,  Owner of Dreams Come True Travel LLC

Stacie at Sandals Royal Barbados

Where do you call home? Barbados (although I live in the US!)

Tell us about your family:
  I am married with two children who will be 21 and 26 this year

Where have you traveled?
Hawaii, Florida, CA, NYC, NJ, MA, PA, MD, CT, NC, SC, Las Vegas Nevada, New Hampshire, Canada, Maine, Maryland, Delaware, Washington DC, Bermuda, Jamaica, Turks & Caicos, Antigua, Saint Lucia, Bahamas, Grenada, Barbados 

Favorite vacation destination?
Barbados - and my heart's true home!

How long have you been an agent?
10 Years

How did you first become a travel agent
? I helped plan Walt Disney Vacations for friends and family.  

What is your favorite Walt Disney World Resort? Grand Floridian
What is your favorite Walt Disney World attraction? 
Winnie The Pooh Ride
Favorite Disney restaurant? 
What is your favorite vacation memory? My Destination Wedding which was held at Beaches Turks & Caicos

What is your travel specialty? Honeymoon & Destination Weddings & Family Vacations

Your specialty is honeymoon and destination weddings, at which Sandals Resorts excel.  What is your favorite Sandals Resorts property?
Sandals  Barbados & Sandals Royal Barbados
Favorite activity while there?
Hobie Cat
Favorite restaurant?

What makes you passionate about being a travel agent?
I strive to ensure each and every client is taken care of with the same standard of excellence and to make sure they are aware of all options for making an experience they will always remember

What is your most memorable client experience?
I had booked a Connecticut family of 4 who were traveling to Miami to take a cruise on Norwegian Cruise Lines.  I received a call at 4am in the morning saying they were at the airport and the flight had oversold,  and there were no seats available.   I advised them which actions to take and was able to communicate with the Cruise Line on their behalf to ensure they made their cruise. My clients  arrived at Miami International and a Manager from Norwegian was waiting for them with a limo and took them directly to the Cruise Terminal where they were able to board.  This experience is a classic example of why having a Travel Agent is so Important to be available 24/7 and known to always be their for you pre, during and post travel!

No comments:

Post a Comment